Enquiry Desk
Email and website enquiries, caught, with a reply ready to check.
For businesses where enquiries slip between jobs. Built around the inbox and website form you already use. Every reply is a draft until you approve it.
No mail app? Write to hello@fiberhand.com
- A fit if new enquiries arrive by email or website form most weeks, and some wait too long for a reply
-
Fortnightly clean in Marrickville?
Waiting 3 days · reminder sent to you -
End-of-lease clean, 2-bed in Newtown?
Draft ready for you to check“Hi Sam, thanks for getting in touch. Yes, we cover Newtown. A 2-bed end-of-lease clean usually starts from . Could you send the floor area so we can confirm?”
Try it: add a price, then approve. This demo leaves the price for you to fill in.
-
Do you work Saturdays?
Replied by you
Drafts wait for your OK. Prices are left blank for you to fill in.
Enquiry Desk · what’s included
Four parts, built around your own inbox.
No new inbox, no new CRM and no chatbot on your website. Your messages stay where they are now; the setup gives every enquiry a place on one list.
01 · One list
Every enquiry on one list
Setup checks where your website contact form messages actually go, including old addresses and junk folders, and brings them in with your email.
02 · Your answers
Your answers, written once
Your common answers, including how pricing and extras work, collected with you so replies stay consistent.
03 · Drafts
Drafts in your own inbox
AI drafts each reply in your usual words. You check it, fill in prices, and send from your own address.
04 · Reminders
Quote follow-up and reminders
Including quotes that went quiet, with a short follow-up drafted for you to approve.
Not included: phone calls or text messages, a second inbox or chat, links into other business software.
Ask about the Enquiry DeskEnquiry Desk · questions
Before AI touches your customer emails.
Will the Enquiry Desk reply to customers by itself?
No. Every reply is a draft until you approve it, written from your own common answers. Prices, times and anything else only you know are left blank for you to fill in, and replies go out from your own address.
Is it safe to put customer details into AI?
The Enquiry Desk works with customer emails, so the AI tool’s terms and its storage and sharing settings are checked for your plan before it’s switched on. Nothing goes out until you approve it.
What if the AI gets something wrong?
Every reply is a draft until you approve it. Drafts are written from your own common answers and tested on your past messages first. If a draft isn’t right, edit it or write your own.
Stop losing enquiries between jobs.
Starting takes one short email, answering three things:
- What kind of business you run
- How customers reach you: email, website form, or both
- What tends to slip
Yutong replies personally: how it would fit the way enquiries reach you, and a written price. Nothing is charged until you agree a scope. Leave out customer details. Interested in Team AI Setup instead? See how it works.
No mail app? Write to hello@fiberhand.com